Rochester Preschool believes that parents are entitled to expect courtesy and prompt attention to their individual needs and wishes.  Parents can also give verbal or writing compliment if they are impressed about their child’s growth and development and the level of care received in the setting. 

Complaints should be dealt with professionally and promptly to ensure that any issues arising from these complaints are handled effectively and to ensure the welfare of children. We welcome any suggestions from parents on how we can improve our services, and will give prompt and serious attention to any concerns that they have.  Our complaints procedure is outlined below:

Stage 1

If any parent should have cause for complaint or any queries regarding the care or education of their child they should inform the management in writing. Management will investigate and report back to the parent within 28 days.

This will be fully documented in the complaints log book and will detail the nature of the complaint and any actions arising from it.

Stage 2 

If the matter cannot be resolved to their satisfaction, then the parents have the right to raise the matter with the preschool director.  A record of complaints will be kept in the preschool. These will be accessible only to the parties involved and will be stored as confidential files. 

Stage One- Please report any complaints to the manager Terri Anderson or deputy manager Becky Plumb

Stage Two-If you do not find the response satisfactory then please put them into writing to the director Rachael Ogunwusi.

We welcome all feedback from our families so we have a Parent suggestion box next to the front door.

OFSTED: 03001234666

Email. enquiries@ofsted.gov.uk